Rental Policies: terms and conditions

 

RESERVATION

Booking acceptance is subject to to the availability of the indicated apartment and to the payment of the advance and than it is implemented with the consequent execution of the contract, only at the moment in which VA will send the written confirmation (by fax or e-mail).

VA reserves the right not to accept reservations done by people under age.

The contract shall be considered as rescinded at the expiration of the period of location of the apartment.

 

PAYMENTS

VA requires in order to confirm your reservation the payment in advance as deposit of the 25% of the total price for the apartment, while the balance shall be done at least 30 days before the arrival day. For every reservation done after the above-stated date, the total price shall be paid at the moment of the reservation in one amount. The non-payment within the agreed date can be considered as rescinding clause. That determines the cancellation of the contract.

You have to deposit the 25% of the price for the reservation, while the payment of the remaining 75% within 30 days before your arrive. primadopo_en You have to deposit the 100% of the price for the reservation and the payment.

Required prices are expressed in Euro.
The rates could change from a minimum to a maximum value in made of the season.
Our prices includes electricity, hot and cold water, heating, gas, household linen and the assistance of our staff during check-in and check-out.

 

PAYMENT’S METHODS

You could pay by:

– Credit Card. Please, fill in the follow secure form:

– Bank wire:

Veniceagency.com bank references

Veniceagency.com c/o Banco San Marco
Calle Vallaresso 1336A – 30124 Venezia (Italy).

SWIFT of our bank: BAPPIT21049

Veniceagency.com – Cannaregio 3692 – 30121 Venezia (Italy)

IBAN: IT 86 I 05034 02001 000000013760

 

CANCELLATION ON BEHALF OF THE GUEST

The cancellation of the reservation on behalf of the guest gives to Veniceagency.com the right to request the following percentages on the total cost of the apartment :

– till 31 days before the arrival: 10%
– from 30 to 21 days: 25%
– from 20 to 11 days: 50%
– from 10 days to 72 hours before: 75%
– no repayment after this termination or in case of interruption of the set out stay.

 

CANCELLATION ON BEHALF OF VENICEAPARTMENT

In the eventuality in which it would become a necessity to propose an apartment different from the settled one, or in the case of the cancellation of a before confirmed reservation, VA will try to keep immediately in touch with You and to find an accommodation with features very similar to the ones requested.

If this shouldn’t be possible or if You disagree with this alternative, the contract will be dissolved and the advance together with the total cost of the apartment will be paid back to You. Nothing else must be expected by VA.

If the guests, as regards the rented apartment, shouldn’t civilly behave, VA reserves the faculty to dissolve in advance the contract, keeping back for itself the total amount already paid.

 

SECURITY DEPOSIT

A deposit (cash or with credit card) is asked before the entrance in the located apartment in security for possible damages, accidents and faults.

This deposit will be paid back at the expiry of the location contract, after looking over of the rooms by some people charged by VA.

If you leave earlier than the term agreed upon we are authorised to keep the deposit until we check that nothing has been damaged. Afterwards you will receive the deposit back by mail.

In case of vandalistic acts, breaks, thefts of the client in the rented apartment, the same client also becomes himself responsable over the paid amount in the cautional deposit, until the amount reaching of the suffered damage from VA.

 

ARRIVAL AND DEPARTURE TIME

The apartment is delivered at 15.00 o’clock of the arrival day and must be cleared within 10.00 o’clock of the last day of Your stay.

When you arrive our staff will bring You in the apartment and there will be the delivery of the keys.
If you discover that an item in the apartment is damaged, you must report it at the latest within 12 am of the day after the arrival, otherwise You will be responsible for such item.

On request, VA arranges the transport from the airport, the railway station or Roma Square to the located apartment and back, with settled taxi-cabs.

To make Your arrival simpler, we beg You to tell us (by phone, fax or e-mail) Your means of transport, as well as the number of Your flight, train or if You arrive in Venice by car. In this way we could suggest You the means of transport to take to reach our reception, which could eventually be used as left-luggage office, or directly Your apartment.

If your time of arrival is out of the office hours, you should pay 50,00 Euro more (as a person of the staff will pick You up).

Arrangements for the departure time will be also taken upon arrival.

 

NUMBER OF PERSONS

The description of the apartment shows the highest number of persons, who can be lodged. Only by previous agreement, by fax or e-mail, the number of the guests can be increased. Otherwise, the owner reserves the faculty to decline the reservation or to dissolve the contract.

 

ANIMALS

The animals are admitted only by previous written request (by fax or e-mail), which shall be done before the reservation and the following confirmation of vacancy.

 

CLEANING

VA gives You the apartment clean, supplied with linen and of all You need for a short stay.

 

RULES FOR CLIENTS

All building rules and regulations must be observed. Between 1 pm and 3 pm and 10 pm and 8 am apartment occupiers shall not make any loud noise. In the event that you will not follow the building rules and regulations, (such as noise etc. during the mentioned hours) and those stated by VA, our firm reserves the right to drive you immediately away from the apartment without having to refund you. Moreover the VA will require a payment for any damages caused.

– rubbish must be deposited outdoors within 8.00 a.m., otherwise use the dust-bins in the neighbourhood of the apartment (the municipal rules provide a fine of 200.00 EURO in case that this rule is not observed);

– it is forbidden to smoke;

– clients are requested to leave the refrigerator clean;

– at the check-out, clients are requested to leave the apartment and the kitchen in order.

In case you will require the presence of our staff during the stay for any reason that we will consider to be not so serious, you will be charged of 25,00 Euro each time.

In case the apartment’s keys are lost, we will be allowed to charge the amount of 100,00 Euro, which includes the change of the safety lock.

In case you will forget the keys inside the apartment and our staff ‘s presence is required to open the door, we will be allowed to charge the amount of 40,00 Euro.

In case of an electricity black-out due to the wrong use of some electrical household appliances (i.e. hairdryer) that you can not settle by yourself , we will be allowed to charge the amount of 40,00 Euro.

 

LAW AND JURISDICTION

Your contract with us is governed by Italian Law and to the exclusive jurisdiction of Italian Court .

 

FORCE MAJEURE

These include events which are caused as a result of the airport strikes, adverse weather conditions (high tide, etc), fires, etc. or any other occurrences outside our direct control and which cannot have been avoided eve with all due care taken.